Tools Depot Retail Sdn Bhd only allows an order to be cancelled at its discretion, subject to Tools Depot Retail Sdn Bhd recovering from the customer the costs incurred.
The customer may only return product to Tools Depot Retail Sdn Bhd for incorrect ordering and receive a credit or refund, on the following conditions:
- The customer must contact Tools Depot Retail Sdn Bhd in advance to obtain the prior consent and a goods return number, which is to be quoted on all returned paperwork.
- Return must be made within 30 days of the date of delivery. Product must be returned to Tools Depot Retail Sdn Bhd in good condition, in their original packaging, with all paper works, parts and accessories, unused and in a saleable condition, to be confirmed by Tools Depot Retail Sdn Bhd after receipt.
- Product must be adequately packed and dispatched freight prepaid, clearly labelled, to the address advised by Tools Depot Retail Sdn Bhd. Product accepted for return will be credited at invoice value less a restocking fee of 15% of the original invoice value.